Privacy Policy — Houston Extended Stay

Houston Extended Stay(“we,” “our,” or “us”) provides fully furnished extended-stay rentals in the Houston, Texas area. We respect your privacy and are committed to handling personal information responsibly. By using this website or submitting any form, you agree to the practices described below.

1. Information we collect

We collect information you provide directly to us, including:

Contact details — name, email address, phone number, and any message content submitted through our contact, booking, homeowner, or screening forms.
Booking details — check-in/check-out dates, number of guests, the property you are interested in, and payment information you provide to our processor.
Screening details — employer, job title, income, occupants, references, emergency contact, and a photo of a government-issued ID you choose to upload. This information is used to qualify a stay and is treated as confidential.
Homeowner details — property address, type, bedrooms, and any notes you provide when requesting a management call.
Automatic data — basic log data such as IP address, browser, device, referring page, and pages viewed, collected through standard web analytics.

2. How we use your information

We use the information you provide to:

Respond to inquiries, quotes, and booking requests.
Confirm availability, qualify stays, and coordinate check-in, cleaning, and support.
Process payments, deposits, and refunds through our payment processor.
Send transactional emails (booking confirmations, screening requests, receipts, and status updates).
Operate, maintain, and improve our website and services.
Comply with applicable laws, enforce our Terms, and protect our rights.

3. How we share information

We do not sell your personal information. We share it only with service providers and parties who help us operate our business, including:

Payment processors (e.g., Stripe) to authorize and capture payments.
Email delivery providers to send transactional messages.
Cloud hosting and storage providers for our website, database, and securely uploaded documents.
Background and reference verification services, when you submit a screening and give consent.
Law enforcement or regulators when required by law, subpoena, or to protect our rights or the safety of others.

4. Data retention

We keep personal information for as long as it is needed to provide the services, resolve disputes, comply with our legal obligations, and enforce our agreements. Screening documents and IDs are retained only as long as necessary for the relevant booking and are then deleted or anonymized on a rolling basis.

5. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted transport (HTTPS), restricted internal access, and trusted infrastructure providers. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your choices

Access and correction — you may request a copy of the personal information we hold about you, or ask us to correct inaccurate information.
Deletion — you may request that we delete your personal information, subject to our legal and contractual obligations.
Marketing emails — we do not send bulk marketing email. Any transactional email you receive will be tied to an active inquiry, booking, or property relationship.

To exercise any of these rights, contact us at houstonextendedstay@gmail.com.

7. Cookies

HoustonExtendedStay.com uses strictly necessary cookies to keep the site working (for example, to keep you signed in to the dashboard or remember your cookie choice). With your consent, we also set functional cookies to remember preferences like your last rental search, and analytics cookies to understand how the site is used. We do not currently run third-party advertising or retargeting cookies.

When you first visit the site, a banner lets you accept or reject non-essential cookies, and you can change your choice at any time. For a full description of the cookies we set and the third-party services (Stripe, Google Maps, Vercel) that may set their own, please see our Cookies Policy.

8. Children

Our services are intended for adults 18 years or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be highlighted on this page.

10. Contact

If you have questions about this policy or how we handle your information, contact us at:

Houston Extended Stay
Houston, TX
HoustonExtendedStay.com
houstonextendedstay@gmail.com
832-304-3322